ISG to Release Report on Digital Innovators in Retail Banking

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Upcoming ISG Provider Lens™ report will assess providers of emerging technologies that help banks grow by engaging with customers and offering new services

STAMFORD, Conn.–(BUSINESS WIRE)–Information Services Group (ISG) (Nasdaq: III), a leading global technology research and consulting firm, has launched a research study examining vendors of advanced technologies ready for the market that help retail banking companies face changing consumer expectations and increasing competition.

The results of the study will be published in a comprehensive ISG Provider Lens™ report, Retail Banking – Digital Innovators 2022, scheduled for release in August. The report will feature mid- to late-stage startups that have had a significant impact on clients’ ability to achieve their business goals.

Banks, service providers and major software companies will be able to use the report to learn more about the potential of emerging technologies that can be used to shape the future of retail banking. The research findings will inform retail banks looking to solve industry challenges or gain competitive advantage through technology. They will also provide market intelligence to service providers and software vendors looking for partnerships or acquisitions.

The retail banking business is changing rapidly. Banks are increasingly focusing on engaging with consumers and transforming the customer experience through personalization. To continue growing, some are adopting banking-as-a-service (BaaS) models through marketplaces and integrating with e-commerce portals to offer real-time mortgage and auto loan decisions. At the same time, they face increasing competition, new regulations, and growing customer concerns about transaction security.

“Banks are adopting new technologies faster to gain a competitive advantage,” said Jan Erik Aase, Partner and Global Leader, ISG Provider Lens Research. “Startups provide most of the innovations that make new financial products and services possible.”

While adding capabilities to drive growth, banks need to control costs and become agile enough to act quickly on new trends. The study will profile vendors that are addressing key retail banking challenges and goals and examine technology vendors that are attracting increased investment. These include integrated customer data and customer engagement platforms for omnichannel marketing and services, tools for seamless digital integration, enhanced payment methods and risk management technologies.

ISG has identified cutting-edge retail banking technology startups to participate in this study. For each vendor, the report will include a business overview, solution, value proposition, funding status, and other essential information.

ISG analyst Aman Munglani will author the report. Further details of the study are available in this digital brochure.

All ISG Provider Lens™ 2022 assessments now feature new and expanded customer experience (CX) data that measures the actual business experience with specific provider services and solutions, based on ongoing research from ISG on customer experience. Business customers wishing to share their experience on a specific vendor or supplier are encouraged to register here to receive a personalized survey URL. Participants will receive a copy of this report in exchange for their comments.

About ISG Provider Lens™ Research

The ISG Provider Lens™ Quadrant research series is the only service provider assessment of its kind to combine data-driven empirical research and market analysis with the real-world experience and insights of the global advisory team. from ISG. Companies will find a wealth of detailed data and market analysis to help them select appropriate sourcing partners, while ISG advisors will use the reports to validate their own market knowledge and make recommendations to client companies. from ISG. The search currently covers providers offering their services worldwide, across Europe, as well as in the US, Canada, Brazil, UK, France, Benelux, Germany, Switzerland , Nordics, Australia and Singapore/Malaysia, with additional markets to be added. in the future. For more information on the ISG Provider Lens research, please visit this webpage.

A complementary research series, the ISG Provider Lens Archetype Reports, offers a one-of-a-kind assessment of providers from the perspective of specific buyer types.

About ISG

ISG (Information Services Group) (Nasdaq: III) is a global leader in technology research and consulting. A trusted business partner to more than 800 customers, including more than 75 of the world’s 100 largest enterprises, ISG is committed to helping enterprises, public sector organizations, and service and technology providers achieve operational excellence and faster growth. The company specializes in digital transformation services, including automation, cloud, and data analytics; procurement advice; governance and risk management managed services; network operator services; design of strategy and operations; change management; business intelligence and technology research and analysis. Founded in 2006 and headquartered in Stamford, Connecticut, ISG employs more than 1,300 digital-ready professionals operating in more than 20 countries – a global team known for its innovative thinking, market influence, deep expertise in industry and technology and its world-class expertise. research and analysis capabilities based on the most comprehensive market data in the industry. For more information, visit


Will Thoretz, ISG

+1 203 517 3119

[email protected]

Erik Arvidson, Matter Communications for ISG

+1 617 874 5214

[email protected]

Source: Information Services Group, Inc.

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